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Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

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May 20, 2025

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Quote Author: Sir Arthur Stanley Eddington

Sir Arthur Stanley Eddington

Sir Arthur Stanley Eddington

(1882-1944) In N. Rose Mathematical Maxims and Minims, Raleigh NC: Rome Press Inc., 1988 - British astronomer & physicist, director of Cambridge observatory.

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