FridayAug 14, 2026
Quotes: 53419 Authors: 9969
The only sacred cow in an organization is its principles.
IBM doesnt want its people to get frustrated and restless because it has them reaching for carrots they cant quit
At IBM everybody sells! Every employee has been trained to think that the customer comes first everybody from the CEO, to the people in finance, to the receptionists, to those who work in manufacturing.
The ultimate compliment a customer can make to an organization about one of its marketing people is: 'Im not sure whether your sales rep works for me or for you.'
We depend on you to do the right thing; right for both you and the company. It is no exaggeration to say that IBMs reputation is in your hands.
Good people need room to develop. They have to find their own voice ... each IBMer is a businessperson working within the framework of the company structure.
Dont make misrepresentations to anyone you deal with. If you believe the other person may have misunderstood you, correct any misunderstanding you find exists. Honesty is integral to ethical behavior, and trustworthiness is essential for good, lasting relationships.
A real leader has the ability to motivate others to their highest level of achievement; then gives them the opportunity and the freedom to grow.
Leadership is the ability of a single individual through his or her actions to motivate others to higher levels of achievement.
Sometimes the manager must perform with the courage and agility of a circus performer, carefully crossing the highwire between short-term problems and long-term objectives.
First, there is the law. It must be obeyed. But the law is the minimum. You must act ethically.
People buy products for what they can do, not for what they are.
While every body wants it, most dont want to give it.
... the world is filled with the kind of customers who deserve the care and attention I advocate, and Id be willing to jump through hoops to win and keep them.
... top management should spend 40 to 50 percent of its time educating and motivating its people ...
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