ThursdayOct 15, 2026
Quotes: 53419 Authors: 9969
We are here to make another world.
Learning is not compulsory... neither is survival.
The most important figures for management of any organization are unknown and unknowable.
Management does not know what a system is.
We should work on our process, not the outcome of our processes.
Quality is everyone's responsibility.
We should be guided by theory, not by numbers.
It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
Best efforts will not substitute for knowledge.
Competition should not be for a share of the marketbut to expand the market.
For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
You can not hear what you do not understand.
It is not enough to do your best; you must know what to do, and THEN do your best.
What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
People work in the system. Management creates the system.
People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
'It's management's job to know.'
If you can't describe what you are doing as a process, you don't know what you're doing.
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